Refund policy

Return policy – summary

You can return or exchange the products you bought on legalizeitplus.eu within 30 calendar days of receiving them, without giving a reason. This is longer than the 14-day right of withdrawal provided by EU law.

Conditions

• Products must be unused, undamaged, in their original packaging and not past their expiry date.
• Edible products, CBD oils and products taken by mouth can only be returned if they are still sealed. For health and hygiene reasons, they cannot be returned once opened.
• Used products can only be returned if they are defective and covered by the legal guarantee.
• If a returned product is damaged or shows signs of use, we may refuse the return and, at your choice, send it back to you at your cost.

Return shipping costs

The cost of sending the product back is paid by the customer. If the product is defective, damaged in transit or not what you ordered, we cover the return costs.

How to return a product

1. Send us an email at office@legalizeitplus.ro with your order number and the products you want to return.
2. We will confirm your request and send you the return details.
3. Send the products to: LIT PLUS S.R.L., Bulevardul Carol I nr. 42, Sector 2, 020922 Bucharest, Romania.

Please do not send products back without contacting us first.

Damaged or wrong items

Please check your order when you receive it. If a product is defective, damaged or not what you ordered, contact us right away so we can solve it quickly.

Refunds

We refund the value of the returned products within 14 calendar days of receiving your return request, using the same payment method you used for the order, unless you agree otherwise. We may wait until we have received the products back, or until you show proof that you have sent them, whichever comes first.

Legal information

This policy follows Directive 2011/83/EU on consumer rights and Romanian Government Emergency Ordinance no. 34/2014. Your statutory rights as a consumer are not affected.

Contact

Phone: +40 765 372 837 · Email: office@legalizeitplus.ro · Monday – Friday, 11:00 – 20:00 (Romanian time)