Product Warranty
For the warranty of the purchased product, please consider the following:
• All products have a commercial warranty from manufacturers between 2 and 10 years.
• To benefit from the warranty, you must keep the tax invoice and/or receipt as well as the warranty certificate.
• Loss of the invoice and/or receipt, as well as the warranty certificate, will result in the loss of the warranty.
• Partial or total deletion of the serial number (S/N) from the products will result in the loss of the warranty.
• Products sold on our website are covered by a 2-year legal warranty.
• Some products, such as vaporizers or scales, have a manufacturer's warranty of up to 10 years.
• You will receive another product or your money back within a maximum of 14 calendar days from the moment the defective product reaches the manufacturer and the defects are found.
No warranty is provided for:
• Products with physical or mechanical defects (signs of impact, scratches), missing seals, products that are not in their original packaging (original box), damaged products, or products that show signs of improper use.
• Products that are defective due to improper use or use for purposes other than those for which they were designed, or due to tampering by unauthorized persons, are not covered by the warranty.
All products sent under warranty must be accompanied by:
• All related accessories (including the box).
• The original warranty certificate (if available).
• The tax invoice and/or receipt.
• The product must be cleaned before shipment (no traces of plant use).
• Protected by wrapping in stretch plastic film with bubbles and placed in a cardboard box.
All details regarding warranties can be found in Government Emergency Ordinance No. 140 of December 28, 2021, on certain aspects of contracts for the sale of goods, issued by the Romanian Government and published in the Official Gazette No. 1245 of December 30, 2021. The provisions of this emergency ordinance apply to contracts concluded after January 1, 2022.
If you have any questions regarding the warranty, please contact us by email (office@legalizeitplus.ro) or by phone (+(4) 0765 372 837).
